Wordpress SEO Expert

Improve your Google ranking with Peter Mahoney, 20+ years SEO & Wordpress experience

My site has errors – timeouts – and my host isn’t helping me

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Hi Peter,

My site has been reporting errors (timeouts) which have become more regular the past week or so. I am having it looked at but nothing conclusive atm. The host guy mentioned Cron Jobs (TBH I’m not even sure what that is) as being a possible suspect, and have done as much through the host (I believe including increasing the timeout parameters), but the errors keep coming – once or twice a day I would say. Would you be able to look at WP to see if anything jumps out at you? I’m asking everyone about this Peter, and coming to you also as I do not want SEO to suffer due to frequent site down statuses.

Best regards.

Thanks.

Just over the past several days Google has started seeing your site offline a number of times–which is definitely not what we want.

I’ve had a good 20 minute look through your site and there’s nothing I see that would be a smoking gun here.

I do know all about cron jobs. Every now and then WordPress will run processes to see if it needs to do anything in the background. A simple example is, say, you’ve scheduled a post to go live at a certain time. The cronjob would publish that. That’s a really simple example–there are many of them.

All perfectly normal WordPress stuff, and not usually anything that causes an issue.

One thing going against you with a lesser-quality host like yours is they don’t run cronjobs the way they’re meant to be run. So on my servers they’re a proper server process. Every minute the server checks if there’s scheduled tasks, and triggers them from the server itself. Those cheaper hosts don’t do that – they instead wait until someone loads a page on a website, which then triggers the check. So it’s not strictly server-time based – it’s when someone loads a page. What that can lead to is that when someone wants to see content on the site, that’s when it starts working on everything else too, which can mean it’s doing too many things at once and the page won’t load.

However your site doesn’t actually do a lot of processes on cronjobs anyway–so I’d be very surprised if that was to blame. And it certainly doesn’t do more now than it did, say, a month ago.

I suspect the real fault is just the usual – your host have overloaded a server with sites and it’s causing problems because you all share the same resources. With these cheaper hosts I see that more often than not.

Just a thought – I know you don’t want to pay more for hosting – and mine is more expensive. But what if I made a ‘hidden from search engines and the general public’ copy of your site on one of my machine, just so you can see how much faster and fool-proof it is? It’ll take me a couple of hours but I’m happy to do that gratis, just to show you what hosting can be like.

It will be affecting your SEO at this stage–and I know from experience your web hosting support team aren’t that fantastic.

Peter Mahoney
WordPress SEO Expert

 

 

Investing in decent web hosting is a smart move for savvy businesses

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In the digital landscape, your website serves as your virtual storefront, greeting customers and presenting your brand around the clock.

Given its pivotal role, it’s surprising that the crucial decision of selecting a web hosting service often receives less attention than it should.

Let’s explore why investing in quality web hosting is not just a good idea but a fundamental aspect of your online success.

Consider this: you’ve dedicated time, creativity, and resources to develop a website that perfectly encapsulates your brand’s essence. To complement this investment, choosing a robust web hosting service is essential. It’s akin to selecting a prime location for a physical store; the right setting makes all the difference.

Drawing a parallel to traditional business expenses, think about the cost of maintaining a landline. Many businesses willingly incur monthly charges for their phone, recognizing its utility despite dwindling usage. Yet, when it comes to web hosting—a service that has a broader reach and a more significant impact on business growth—a lot of people don’t even want to pay 20% of the cost of the phone line. But a website, when optimally set up, SEO’d and hosted, acts as a tireless advocate for your business, accessible to a global audience 24/7.

The benefits of premium web hosting are huge. Speed, for instance, is a crucial factor. Websites that load quickly offer a better user experience, keeping visitors engaged and reducing bounce rates. In today’s fast-paced digital world, users expect instant access to information. A slow-loading site not only tests their patience but can also drive them directly to your competitors.

Security is another critical consideration. High-quality web hosting provides robust protection against cyber threats, safeguarding your site’s integrity and your customers’ sensitive data. This commitment to security builds trust with your audience, a vital component of customer loyalty and brand reputation.

Furthermore, reliability is a hallmark of premium hosting services. Ensuring your website is always available and performing optimally means you’re always ready to welcome visitors, answer queries, and conduct business. This reliability strengthens your brand’s presence online and supports continuous growth.

To put it simply, decent web hosting is an investment in your website’s performance, security, and reliability. It’s about giving your digital presence the foundation it needs to thrive. Like any wise investment, it costs, but the returns—in terms of site performance, customer satisfaction, and business growth—are substantial.

The decision to invest in quality web hosting should be viewed as an integral part of your business strategy. It’s not merely a technical necessity; it’s a strategic investment in creating a seamless, secure, and swift online experience for your customers. Just as you wouldn’t compromise on the quality of your products or services, the same should hold true for your website’s hosting.

In the grand scheme of your digital marketing efforts, premium web hosting is not a cost but a critical driver of success.

Moving email between servers

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There are plenty of reason to move servers for your website, but email is often an afterthought. Even though it’s something we use hundreds of times a week.

Speed issues, cost and possibly (hopefully) needing to upgrade to cope with all your traffic are all excellent reasons to consider a server move.

Moving the website is one thing, files, databases and DNS work all need to be done – but what about all your emails? Inbox, folder, sent items, drafts. How do you get those across?

And if you’re a server admin with full control over them, then this post isn’t for you. Because you have some clear pathways to move email from the old server to the new one.

But what about everyone else? The 99% of people who just pay for shared space with an existing hosting company, who just have a web based control panel (like Plesk or cPanel) they log into?

If that’s you, prepare for pain. Well, to varying degrees.

Simply put there’s never been a decent tool made to move email from server to server.

If you connect to your email currently via POP, that will mean you’re downloading your email to you local computer and therefore have a local copy. So losing the email from the existing server wouldn’t be a problem.

If you connect via IMAP (and most people do) then all your email is stored on the server, and would be lost. In this case you have 3 courses of action*:

  1. Be prepared to lose your existing email.
  2. Change it so you do connect via POP, then have all that email download to your local machine. The downside with this is usually you’d only end up with the emails on one machine. If you’re used to checking the same email accounts via perhaps two computers and a mobile, then you’d lose the option to have old emails on those.
  3. Get the new server setup and running. Set up the new email address (using IMAP too) and get those all setup on your computer. Then connect to the old email accounts again (you’ll need to change the server address to the IP address, which is a tad cumbersome). But then the really awful bit comes in, you have to drag the emails from the old accounts to the new – and because they’re set up on your local machine it downloads them all then uploads them as it copies them across. Sometimes I can copy a folder at a time, sometimes you need to do emails one at a time – it depends on the setup of the old server.

That last one is a horrible job. I’ve done it on request before, but for an average small office email setup it can easily take a day.

My preference is to start again. Suck up that there’s going to be email lost, make sure you have copies of any current message threads and communication, and bite the bullet.

 

* = If you’re moving from one type of hosting control panel to another one that’s the same (for example cPanel to cPanel) – you have another option fortunately. Again it’s messy: you need to download your mail folder then recreate all the same email accounts on the new server and upload the mail folder to the same place on that new server. This often falls down though because of permissions issues, or server settings you can’t control (where mail is stored, etc.)

 

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