This page explains what an urgent request is, and how you can make one.
What is an urgent request?
If I manage a service for you that is experiencing an issue that cannot wait to be resolved, it is an urgent request.
For example:
- I maintain and manage your website for you and your website is offline
- if I manage your site you will have a “maintenance package” item on your monthly invoices
- I host your website on my servers and the hosting is not working
- i.e., you cannot access both your website and the webhosting control panel for it
- the control panel is usually at http://yourdomain/cpanel
- if you can access the control panel but not your website that usually indicates an issue with the website rather than the hosting
- if I host your site you will have either paid a hosting fee to me in the past 12 months, or have had a site created by me less than a year ago that we agreed would be hosted on my servers
- i.e., you cannot access both your website and the webhosting control panel for it
How can you make an urgent request?
If your request is urgent, please email urgent@mahoneywebmarketing.co