Urgent requests

This page explains what an urgent request is, and how you can make one.

What is an urgent request?

If I manage a service for you that is experiencing an issue that cannot wait to be resolved, it is an urgent request.

For example:

• I maintain and manage your website for you and your website is offline
  • if I manage your site you will have a “maintenance” or “support” package line item on your monthly invoices
• I host your website on my servers and the hosting is not working
  • if I host your site you will have either paid a hosting fee to me in the past 12 months, or have had a site created by me less than a year ago that we agreed would be hosted on my servers
    • please note if it transpires there was a problem with your website, rather than the hosting, there will be an urgent request fee charged

How can you make an urgent request?

If your request is urgent, please email urgent@mahoneywebmarketing.com